Why Transparency Matters: What Research Tells Us About Complaints, Communication, and Client Trust in Veterinary Medicine
Veterinary professionals often assume that complaints and legal disputes are primarily driven by poor clinical outcomes. A missed diagnosis, a surgical complication, or the loss of a beloved pet are commonly viewed as the events that trigger dissatisfaction. The research, however, tells a more nuanced story. While adverse outcomes undoubtedly contribute to complaints, studies examining […]